About Us
Why Choose Total Air?
Founded in 2008, Total Air Service is a veteran and family-owned HVAC service provider for repair, maintenance, and installation of hvac equipment to Montgomery County. We were founded by Chad and Robin Carter beginning in commercial service & repair for many local businesses including city offices, banks, schools, and industrial offices. In 2018 Total Air developed a residential service department managed by Nichole Snellgrove, the daughter of Chad and Robin Carter. Total Air has become what it is because of our great employees. They have worked to build a strong service division based on a foundation of great customer service. We only recruit and hire honest and trustworthy technicians and train them to have a strong mechanical skillset
Total Air understands it can be a difficult decision when selecting an air conditioning and heating provider in this most uncomfortable time for you. As a customer you are probably unsure of what the cost may be, how it will affect your schedule, who will be visiting your home, and if you can trust us. So, why choose Total Air?
We do our best to alleviate these fears by:
- Having a background screened technician arrive within the appointment window
- Keeping your home clean with shoe covers
- Providing an upfront price before we start the work
- Delivering high-quality, durable repairs
- Standing behind our work with 100% Satisfaction Guarantee
Your Comfort is Our Top Priority
Don’t let air conditioning and heating problems ruin your productivity. Schedule your service or FREE home comfort survey today!
Uniformed, Background Screened Technicians
Total Air techs arrive to your facility or home in a french blue pressed shirt and a professional marked vehicle. We guarantee all employees of Total Air are safe to enter your home or facility.
Respect for Your Time & Property
We make it a priority to arrive within the appointment window, provide a courtesy call before arriving, and protect your home by wearing floor savers. If unforeseen situations arise that day, we keep our customers informed of the technician’s arrival time.
24 Hour Emergency Service
We strive to have a live member of Total Air answer your call day or night with our 24/7 emergency support team.
Straightforward Upfront Pricing
No more charging by the hour at your residence. We provide our customers with a straightforward up-front price to complete each job and we request your approval before proceeding. We also keep our trucks stocked so you are not paying for us to travel back and forth to the supply house. If we happen to not have your part, you are not charged for a technician to pick it up.
100% Satisfaction Guarantee or Your Money Back
If you are not 100% satisfied with the service we have provided, we will refund all of your money. Although we strive to be, we aren’t always perfect…if we happen to make a mistake all we ask is for the opportunity to correct it or we will refund all of your money.
Veteran Owned & Locally Operated
Total Air is owned and operated by Chad Carter, a high school graduate of Willis ISD and former U.S. Marine. Minus the few times a year Chad and his wife take a vacation, you can often times find him in the field assisting technicians or in the office making sure our customers are cared for.
