About Us
Why Choose Total Air?
Established in 2008, Total Air Service is a veteran and family-owned HVAC & Plumbing service provider dedicated to delivering top-notch repairs, maintenance, and installations for HVAC and plumbing systems. Founded by Chad and Robin Carter, we embarked on our journey in commercial HVAC service & repair, catering to numerous local businesses.
In 2018, Total Air shook things up with a new residential service wing, spearheaded by Nichole Snellgrove, daughter of Chad and Robin Carter. Fast forward to 2023, our Plumbing division kicks off giving our clients the flexibility to work with one provider for both HVAC and plumbing. At Total Air, our rockstar team is the secret sauce to our success. They’ve built a stellar service division that’s all about top-notch customer care. We handpick skilled technicians, give ’em top-notch mechanical training, and watch ’em shine. 🌟
Why Should You Choose Total Air?
- Uniformed, Background Screened Technicians
- 24 Hour Emergency Service
- Respect for Your Time & Property
- Straightforward Upfront Pricing
- 100% Satisfaction Guarantee or Your Money Back
- Veteran Owned & Locally Operated
Total Quality HVAC Services
Your Comfort is Our Top Priority
Don’t let air conditioning and heating problems slow you down! Schedule your service or snag a FREE home comfort survey today!
Uniformed, Background Screened Technicians
When Total Air techs show up at your place, they come in a sharp blue pressed shirt, driving a professionally marked vehicle. Rest assured, all Total Air employees are certified safe to step into your home or facility.
Respect for Your Time & Propert
It’s our top priority to arrive within your appointment window, give you a heads-up call beforehand, and safeguard your home with floor savers. Should any unexpected hiccups pop up, rest assured we’ll keep you in the loop on the technician’s arrival time.
24 Hour Emergency Service
Count on Total Air to have a real person ready to answer your call, day or night, with our round-the-clock emergency support team!
Straightforward Upfront Pricing
Say goodbye to hourly charges at your place! We offer a clear upfront price for every job, seeking your approval before we dive in. Our trucks are loaded with supplies, saving you from unnecessary back-and-forth trips. If we’re missing a part, no charge for sending a technician to grab it.
100% Satisfaction Guarantee or Your Money Back
If our service doesn’t leave you 100% satisfied, we’ve got you covered! We’ll refund your money without hesitation. We aim for perfection, but if we slip up, just give us the chance to make it right or we’ll refund you in full. Your happiness is our priority!
Veteran Owned & Locally Operated
Total Air is run by Chad Carter, a Willis ISD high school grad and ex-U.S. Marine. When Chad isn’t on vacation with his wife, you’ll catch him in the field helping technicians or in the office ensuring our customers are well taken care of.
