We called on a Friday night at midnight to ask if we could have someone out first thing in the morning. The next day we were having an inspector out to the house so it was an urgent call. Not only did Cutter show up a tad earlier than we expected, he was polite and fixed the issue in less than an hour. To our amazement, since we were first time customers, we were only charged $49 for the call out! Thank you for the amazing service!