Project Date: 4/8/2020
Location: Willis, TX for Local Resident
Project included replacement of a 5 ton electric existing system, to a new 5 ton Amana up to 16 SEER Central Air and Gas Heating System . Project included a new condenser slab, Aprilaire whole home air cleaner, new thermostat, new return and supply plenums, drain pan, installation of collar and dampers . Existing system was an electric unit which required converting design to a gas system by installing a new gas pipe and roof vent pipe. Existing system also had an undersized return. Technicians added an additional 20 inch return to provide proper sizing to assist the longevity of the unit.
Total Air provided customer with a 2 year labor warranty and registered the system with Amana for a 10 year parts and Lifetime Unit Replacement Warranty for Compressor.
This company was responsive and professional. We have them come over right after the lockdown for Covid in March or April 2020. They came without reservation,they were socially distancing, but they did their job professionally and we couldn’t be more happy. One small glitch came up at the end of the installation which caused The system to not respond and of course they had already left for the day. However we were able to call, someone answered, and they were back in 30 minutes. It was the luck of a bad fuse, perhaps a $.20 fuse but they came back to our rescue, fixed a stupid fuse, cleaned up and left.
We will use them again and we do recommend them to other people in our area.
-Local Customer in Willis TX-Kris K. 11/09/2020