Meet Our Team
Total Air is owned and operated by Chad Carter, born and raised in Montgomery County. Chad is a proud U.S. Marine veteran and has serviced Montgomery County for the past 30 years in HVAC mechanical contracting, repair and maintenance. Chad founded Total Air in 2008 to help commercial facility managers run their HVAC facility equipment efficiently and cost effectively. As the company grew Chad recognized a need for a professional residential service provider in Willis, TX and expanded the company to include residential services to the community. Chad has extensive knowledge in chiller service/maintenance & repair of large commercial equipment, and is continuously training and leading Total Air technicians through his experience and knowledge. His goal is to provide prompt, reliable and dependable service to each and every customer.
As CFO, Robin Carter, oversees all office tasks including invoicing, purchase orders, accounts receivables, and employee HR support. Robin was born and raised in California and moved to Texas with Chad once he completed his tour with the Marine Corps. Robin supports Total Air with the goal of providing exceptional service to our customers and has helped create a great culture here by giving back to the employees. Robin also has a strong passion for DIY and loves spending time with her five children and growing number of grandchildren.
Nichole joined Total Air in October of 2014 as a commercial account manager, and moved into development of residential operations for Total Air. She graduated from The University of North Texas in 2010 with a merchandising business degree and has since then gained corporate experience in process management, quality assurance & retail operations. As Total Air's general manager she supports Total Air in overseeing all day-to-day operations including call center, service, sales, marketing, recruiting, team development and culture. Under leadership from her parents Chad & Robin, she believes in the development of a team that acts as an adviser to the customer and strives to build relationships and provide an exceptional level of service to every customer we encounter.
Oopsie Daisy is a beloved Bernedoodle who brings boundless energy and enthusiasm to our shop. With her soft and curly fur, big brown eyes, and wagging tail, she has quickly become a favorite among our customers and staff. Despite her gentle nature, Oopsie Daisy is a high-energy dog who is always on the move. Whether she's chasing after a ball or greeting customers with enthusiastic tail wags, she is never far from the action. Her playful spirit and affectionate demeanor make her an instant hit with everyone she meets. As our shop dog, Oopsie Daisy takes her job seriously. She's always on the lookout for new people coming into the office. When she's not on the job, Oopsie Daisy loves to play and explore. Whether she's running and playing with the grandkids or lounging in the sun, she is always up for an adventure, with her endless energy and loving personality, she is the perfect addition to our team. We can't imagine our shop without her!
Customer Care Representative
Tammy joined Total Air in August 2021 as our Customer Service Representative and she is such a joy in the office. Bringing the best customer service to our customers with her kind hearted personality she answers all incoming calls, handles dispatch and manages our club member appointments. Tammy supports the office through many other projects and responsibilities and is a very valued employee of the company. Her background of over 15 years experience as operations manager for a local business brought strong skills in customer relations, phone presence and office operations to Total Air. Tammy loves to cook and is constantly bringing the best meals for everyone at the office to eat! In Tammy’s free time she loves to be involved in her church, spend time with her Dad, 3 kids, and 4 grandkids and her sweet dog Harley!
Laney joined Total Air in May of 2022, bringing over 5 years of HVAC operations experience. Her extensive knowledge in HVAC operations, call center and customer support brings great value to Total Air. Laney is helping TAS in marketing efforts and creating engaging content by shadowing many projects and service work by Total Air service technicians. She has helped TAS come to life by showing the community what we do at TAS every day through our social media and website presence. Laney also supports TAS with customer service as a CSR answering backup phone calls from clients and supporting their needs. In her free time she enjoys traveling with her husband and two daughters.
Shaun joined Total Air in March 2022, he brings over 20 years of AC experience and customer service. Shaun specializes in communicating the benefits of hvac repair, replacement and Indoor Air Quality options. He values educating our customers so they can make an informed decision for their home comfort needs. Shaun is also a project manager for all replacement projects and is assisting the company with efforts in Business Development and growth. In his free time Shaun likes to compete in competitive shooting, riding his motorcycle, and spending time with his wife and kids. Shaun served in the Army and is now medically retired from the Military.
Joe joined Total Air in January 2022, bringing over 7 years of HVAC experience. Moving from lead service tech to now service manager, Joe spends his time supporting all service operations, building custom estimates for customers and providing 24/7 tech support for his technicians. Joe has a vast knowledge in hvac technical operations and has created a work standard of high quality due to his “slight” OCD nature. Joe grew up in the HVAC industry, and remembers scrapping old units and stripping wire since he was just 10 years old. His experience has brought great value to Total Air and we are proud of the work he has done here so far by bringing leadership to the service team. Joe enjoys spending time with his beautiful wife Becca and their son Odin any chance he gets. He also loves Star Wars.
Lead Service Technician
Robert joined Total Air in 2013 as a commercial apprentice and grew into a lead technician role here at Total Air. He has vast knowledge in both commercial and residential applications and is a very well rounded technician. Among other responsibilities, Robert supports the service division as FTO (Field Training Officer) for our new apprentices and technicians hired at Total Air. He is seen as a role model to many and has grown exceptionally since the start of his career. He loves spending time with his wife Hailey and when he has time he enjoys shooting his bow. Robert lives on his grandfather's farm and occasionally helps with the farm life.
Tom joined Total Air Service during the early formation of the company as an hvac service technician. He has over 16 years of commercial HVAC experience including working with large commercial clients in the Houston metropolis. Tom brings a strong customer service skill set to Total Air with his ability to continue to service his clients based on the needs of their facility. Our customers often ask for him personally because he is committed to assisting the customer. Tom is strong in HVAC system failure diagnosis & service and is gaining extensive knowledge in chiller maintenance and repair. Tom has been a loyal employee since the beginning and is a strong member of our team.
Carlos graduated from TCHVAC and started working in the HVAC industry in 2020 and joined Total Air in June 2021. He specializes in customer service and is one of our most requested technicians at Total Air. Carlos was born and raised in San Antonio, TX opportunities arose for Carlos in Houston, TX leading him to the HVAC industry. In his free time Carlos likes boxing, working out, trying new restaurants, and going to the movies. He also loves taking his dog Beau with him everywhere he can. Carlos loves collecting hats and listening to music.
Luke joined Total Air in May 2022, bringing over 2 years of HVAC experience. Luke wanted to be an HVAC technician to help families stay happy year round. In Luke's free time he likes to spend time with his wife and daughter, shooting guns, and when he has the time he loves to travel. Luke served 4 years in the Army, having him travel all over the world. Fun Fact about Luke: He loves to whistle.